FAQ — Find the Answers You Need, Fast
Common questions about accounts, trading, deposits/withdrawals and the platform, to help you get up to speed with Austex Markets quickly.
COMPANY & REGULATION
Austex Markets is a multi-asset broker focused on online forex and CFD trading, offering clients worldwide CFDs across forex, precious metals, energy, indices, shares and cryptocurrencies, running on the MetaTrader 4 platform.
Austex Markets is licensed and regulated by the Financial Sector Conduct Authority (FSCA), South Africa, as a Financial Services Provider, FSP No. 55684. See our Regulation & Licensing page for full details.
Client trading funds are held in a segregated account with a licensed South African bank, strictly separate from company operating funds and never used for company business purposes under any circumstances.
ACCOUNTS
Complete the online application form and upload your proof of identity — review typically takes 1-2 business days. See the Open an Account page for details.
You can apply for a demo account directly on our website, which comes with 30 days of virtual funds to practise risk-free in the MT4 environment.
We currently offer Standard, Professional and VIP accounts to suit different trading needs — see the Account Types page for details.
Clients may open up to 3 trading accounts — please contact support if you need more.
Click “Forgot Password” on the login page, and a password reset email will be sent to your registered address.
TRADING
Leverage up to 400:1 is available — check the applicable leverage for each instrument in MT4 instrument specifications, and see the Leverage & Margin page for details.
Yes — Austex Markets offers market analysis, daily commentary and Trading Academy educational content. Subscribe or check the website for updates.
Forex, precious metals, energy and commodities, indices, shares and cryptocurrency CFDs — see each product page for details.
It’s settled at 5pm New York time each trading day, with a triple charge typically applied on Wednesday nights to cover the weekend — see the Spreads & Fees page for details.
PLATFORM
Austex Markets offers MT5 for Windows desktop, iOS/Android mobile, and WebTrader — see the MetaTrader 4 page for download links.
Contact our support team for an MT5 user guide, or check the tutorials available in the Trading Academy.
Fully hedged positions generally require no additional margin; partially hedged positions are margined based on the net position — see MT5 platform rules for details.
Platform time is the timezone standard used for MT5 charts and data, typically GMT+3 during daylight saving and GMT+2 during standard time. GMT (Greenwich Mean Time) is the reference standard for global timezone conversion.
DEPOSITS & WITHDRAWALS
$500 minimum for Standard and Professional accounts, $20,000 for VIP accounts — see the Account Types page for details.
Bank transfer, credit/debit card (Visa, Mastercard) and e-wallets (Skrill, Neteller) are supported — see the Deposits & Withdrawals page for details.
Withdrawal requests are typically processed internally within 1-2 business days; actual arrival time also depends on your chosen payment channel.
This is a standard industry anti-money-laundering and anti-fraud safeguard, ensuring funds are only returned to the account holder themselves.